Lead – Communications
aghosh at iihs dot ac dot in
PG and Diploma in Business Communication
At IIHS, Ahona is responsible for developing a one-point communication and knowledge centre aimed at educating students, professionals, Indian academia and corporates about IIHS.
Ahona is an independent trainer, having worked with leading hospitals, retail outfits, academia, pharmaceutical and IT companies amongst others. She has completed a short term project on customer interaction at Pantaloons and a long-term contractual assignment at Lifeken – Lifetime Health Care. Ahona specialises in soft skill training, customer communication and patient relationship management. Her fourteen year journey in training college graduates to C-level executives include business communication classes and interview skills trainings at the Manipal School of Nursing, the Swiss Graduate School of Management and IISc among others.
Ahona started her career teaching communicative English before moving into skill-training and development. Her specialisation in patient relationship management started in 2000 when Ahona joined Medybiz as their National Head of Patient Care Management. It was here that she started developing training programs specifically dealing with various aspects of PRM which includes compliance and governance issues. As Director & Senior Trainer of Academic PEP she was responsible for Corporate Training.
Ahona has undergone a short executive course conducted by NIIT and has also received a certificate for the course ‘Emerging Business – retailing concepts in lifestyle, healthcare, hospitality, travel and telecom’ conducted by the Vocational Academy.